Job Description

Overview Join to apply for the Associate Director Patient Experience Product Owner role at Johnson & Johnson . Johnson & Johnson Innovative Medicine is committed to raising the bar on patient and caregiver experience through our Patient Engagement and Customer Solutions (PECS) organization. The PECS team is accountable for the creation of personalized, seamless, and supportive experiences for patients starting treatments across the Innovative Medicine portfolio. We are seeking the best talent for an Associate Director Patient Experience Product Owner to be in Titusville, NJ. Learn more at Job Function: Marketing Job Sub Function: Strategic Marketing Job Category: Professional All Job Posting Locations: Titusville, New Jersey, United States of America Responsibilities The Associate Director, Patient Experience Product Owner on the Digital Product Solutions (DPS) team serves as the bridge between our commercial and technology teams; translating business needs to technical requirements. This individual will collaboratively develop and execute on the product vision for digital connected experiences for patients, caregivers, and healthcare providers across the J&J IM portfolio. This includes having an enterprise mindset to build and deploy best-in-class digital, online personalized experiences for patients and providers while incorporating their voice into lifecycle management. In this role, you will build and maintain strong working relationships with partners across PECS, technology, marketing, sales, procurement, healthcare compliance, privacy, and legal. Day-to-day Responsibilities Digital Product Management: Fulfill the associate director role within an agile development team by owning the management, enhancements, and continuous improvement of the Salesforce CRM. Translate user needs into features, user stories and acceptance criteria, bringing a data-driven approach to prioritize capabilities with the highest value realization to enhance patient and caregiver experiences. Manage product features from inception through launch, identifying opportunities for innovation based on user feedback and internal J&J data. Define a product release plan that identifies large broad themes while prioritizing activities within each theme based on business value. Collaborate with key stakeholders to define requirements for new features; perform grooming activities; create and iterate design; scope and refine for implementation; write user stories; acceptance criteria testing; track progress against milestones/sprints/roadmaps. Own the product roadmap for Salesforce CRM capabilities, ensuring alignment with PECS strategy. Discover and identify customer unmet needs across CRM users, continuously evaluating the patient support and experience landscape. Serve as the primary liaison between business stakeholders and technical teams, ensuring platform capabilities meet evolving patient support needs. Product Leadership & Ethics Lead workstreams of product managers, designers, developers, etc., to craft a vision and associated product roadmap aimed at improving patient experiences. Develop team members to work within a product management agile framework driven by data insights from voice-of-customer feedback. Partner with technology partners to deliver solutions that enhance user engagement while ensuring compliance with legal/regulatory standards and ethical conduct. Model Credo-based behavior in interactions with internal/external stakeholders. User Experience & Operational Excellence Drive an analytic view of customer surveys and competitive benchmarking to optimize product performance and future enhancements. Analyze how users interact with products and translate qualitative and quantitative insights into product improvements. About You You are compassionate, empathetic, and insightful. You have a user-first mentality and are passionate about delivering a world-class patient experience. You adapt in a fluid environment, collaborate effectively, learn from mistakes, and thrive in a highly visible, accountable role. Qualifications Bachelor’s degree Required (Technology, Business Marketing Operations or related fields) 8 years of experience in healthcare, pharmaceutical, or life sciences industries, with at least 5 years in CRM product ownership Hands-on experience with Salesforce Life Sciences Cloud or Salesforce Health Cloud, including configuration and integration Strong understanding of patient support programs, CRM workflows, and omnichannel engagement strategies Background in agile methodologies and digital transformation initiatives Experience with cross-functional partners in matrixed organizations (customer service, sales, marketing, payor, accounting, operations, supply chain, analytics) Strong collaboration skills with the ability to drive ideation and execution in changing environments Preferred Experience Excellent interpersonal and communication skills; ability to interact across all organizational levels Proactive status updates and reporting of product progress Highly organized with strong attention to detail Self-motivated with ability to lead and empower others High accountability and goal-driven ownership Proficiency with product management tools (Jira, Asana, Figma, Confluence, etc.) Experience with digital analytics tools (Google Analytics, Google Tag Manager) and data visualization (PowerBI, Tableau, Looker) MS Office proficiency (Excel, PowerPoint) Compensation: The anticipated base pay range for this position is $120,000 to $207,000 . The Company offers performance-based compensation and a discretionary annual bonus. Benefits include medical, dental, vision, life insurance, disability, and other programs. Eligible to participate in retirement plans and long-term incentive programs. Time off benefits include vacation, sick time, holidays, and personal time. Location: Titusville, New Jersey, United States Equal Opportunity: Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by law. Reasonable accommodations are available upon request. #J-18808-Ljbffr Johnson & Johnson

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