Job Description

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Milestone Technologies, Inc. Talent Acquisition Management in Los AngelesHelping to match people with projects! Are you a Macintosh/PC Tech with at least a year of Audio-Visual Tech support experience? We have a six-month onsite contract available immediately. This is a 32 hour a week role (M-Th) and pays $35.00 an hour. Ideal candidates will be proactive, possess strong written and verbal communication skills, comfortable in high-pressure environments and forward thinking during slow periods. Must possess critical thinking for technical troubleshooting and create knowledge base articles/user stories. Should proactively improve user experience with innovative support strategies and application design ideas. Strong communication skills required for engaging end users and stakeholders and knowledge-sharing with other technicians. Ability to partner effectively with cross-functional teams is essential. Job Responsibilities: IT Support Be the escalation for L1 support and oversee that weekly support tasks are done Troubleshoot and support Mac & Windows corporate devices and escalate challenging support issues to Tier 3 when needed Provide face-to-face and virtual support for corporate end user hardware and software issues Provide “White Glove” support by liaising with Executive support team to assist with Executive support needs Provide support for end user devices running on either Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, or Android Troubleshoot and support SW related issues with Zoom, Google Suite, Google Meet, Jamf, Intune, and other corporate applications Assign, deploy, and collect laptops from corporate users Provide local network & infrastructure operational support as needed Image and Provision Macs and PCs to employees as needed Wipe Macs and PCs recovered from employees leaving the org. or devices being retired Monitor, track, and update support tickets associated with the DC location Author and edit support procedures tied to knowledge base articles Fix or replace broken and damaged corporate Deploy, troubleshoot, and replace monitors and peripherals used by end users Perform HW Installs, Moves, Adds, and Changes (IMAC) in the DC office as needed Maintain inventory counts of all IT peripherals, Macs, PCs, print toners, and miscellaneous assets Maintain Storage room assets and inventory Perform printer management and preventative maintenance Handle devices being retired and properly prepare device for E-waste AV Support Be escalation point for T1 AV technician troubleshooting and support tickets Provide “White Glove” conference room and meeting support for executives Setup of event space/conference room with mobile cart for employee happy hours and other employee events Execute kick off for tier 1 AV events including equipment set up, drop-off, and pick up as needed Be onsite AV Support but not limited to equipment removal/replacement, cable management, and initial troubleshooting/break-fix Perform conference room preventative maintenance checks and regular testing of in-room equipment Confirm video, audio, and room peripherals are working as intended Work hand-in-hand with team members and administrative staff to arrange and configure conference rooms Ensure excellent user experience in conference rooms and shared office space Report metrics and track trends on AV equipment health and condition Required Qualifications / Experience: 3+ years of experience supporting Apple devices (Macs, iPhones, and iPads) in a corporate environment 2+ years of experience as a Level-2 Support Technician working in an IT Help Desk / Service Desk providing support to corporate users 1+ year of experience working with Inventory Tracking Systems for IT asset management 1+ year of experience working with Ticketing Systems, like Zendesk or ServiceNow 1+ year of experience providing AV operations or event support in a corporate environment Experience troubleshooting and supporting Google Meet Series One devices and services Highly dependable, punctual, and able to work independently as well as with diverse groups Preferred Qualifications / Experience: A+ Certification 3+ years of HW/SW break-fix experience 1+ year of experience performing AV Event set up and support 1+ year of experience supporting PCs operating the Windows OS Experience facilitating teams and workflows Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology Industries Entertainment Providers Referrals increase your chances of interviewing at Milestone Technologies, Inc. by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Audio Visual Technician jobs in Washington, DC . 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