Job Description

Job Description

Job Description

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Responsibilities

Our Model Marketing Bartender exists to provide excellent service to all guests! Preparing, mixing and pouring beverages, welcoming the masses and taking care of our guest that are here to experience a new level of day and nightlife. Model Marketing Bartender is responsible for serving each customer efficiently, while also adhering to, established procedures for the preparation, service and close out of each transaction. Model Marketing Bartenders are responsible for presenting themselves as a positive reflection of the venue while marketing to potential customers at all times. Works in an efficient and professional manner and able to maintain the cleanliness of workstations and equipment. Participates in in-house modeling programs, special events, Banquet service functions, and performs model/presenter tasks at events. Moreover, market the venue in addition to, offers services to a targeted guest base, while following all specific marketing requirements and guidelines.

• Must have extensive knowledge of spirits, wine, and beer as well as all other products offered
• Must be able to meet marketing requirements as set by management, as per the Company's Marketing Requirement Plan.
• Must always be driven to focus on upselling
• Must be able to follow established cash handling procedure to tender customer checks
• Must possess basic computer abilities and experience working with a Point of Sale (POS) system
• Must be organized, follow directions and make quick decisions that are consistent with established company standards
• Ability to create and maintain service rapport with guests
• Proudly deliver a quality guest experience in a fun and friendly atmosphere
• Respond to guest inquiries and requests in a courteous and polite manner
• Greet and serve guests courteously and in a timely manner with an upbeat attitude
• Anticipate guest needs
• Provide guests with information and directions
• Adhere to all Standard Operating Procedures
• Maintain all Sequence of Service Standards to achieve 100% compliance and audit scores
• Provide information to guests regarding our venues, menus and pricing
• Recognize and identify regular guests and repeat business, using their name whenever possible
• Maintain line of sight / atmosphere control by circulating through your work area throughout shift
• Assist all other team members as needed
• Cordial relations with co-workers and guests
• Have and maintain a sense of urgency
• Appear in uniform for all shifts and promotional activities at scheduled time
• Adheres to all established policies, procedures, and guidelines.
• Complies with all state and federal liquor laws.

Qualifications

• Must be 21 years of age or older
• A minimum of two (2) years of experience in a high volume, service focused restaurant or nightclub
• Previous bartending experience in a high-volume nightclub environment preferred
• Must possess a valid alcohol awareness card and a health department card
• Must be self-motivated, constantly striving to improve skills and knowledge
• Must be fluent in the English language, both written and oral, multilingual skills is a plus
• Previous modeling experience preferred, but not required
• Must have strong knowledge of spirits, wines, champagne and mixed cocktails
• Must be able to mix well-balanced cocktails and shots
• Must be able to operate point of sales systems terminal
• P.S. certification and Sanitation certification is preferred.
• Basic mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide specific to position responsibilities

Social Media Requirements:

• Must meet social communication standards and requirements in promoting and marketing the venue
• Must use personal social media accounts to market the venue
• Must use the following social media platforms for work: Twitter, Facebook, and Instagram
• Must develop personal clientele list
• Participate and appear in marketing, publicity or media materials
• Must market and promote venue specific events
• Must adheres to all specified marketing requirements and guidelines

Additional Requirements:

• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
• Requires the ability to work within a team environment
• Must be able observant and quick to respond to various situations while multitasking
• Maintain all Sequence of Service Standards to achieve 100% compliance and audit scores
• Provide information to guests regarding our venues, menus and pricing
• Recognize and identify regular guests and repeat business, using their name whenever possible
• Maintain line of sight / atmosphere control by circulating through your work area throughout shift
• Always listen empathetically and be respectful
• Communicate assertively and be able to write legibly
• Maintain composure and stay focused
• Consistently maintain a well-groomed appearance, posture, and hygiene
• Maintains all assigned uniforms in accordance with established Appearance Standards
• Must be able to record and collate paperwork and information concisely
• Must be able to handle all forms of tender correctly and to regulations

Work Environment:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise
• Must be able to lift and/or move items weighing up to 50 pounds in a busy and dimly lit environment
• Must be able to stand or walk a minimum if eight (8) hour shifts and work inside assigned bar area in the venue
• Must be able to stand; walk; use hands to handle or feel; reach with hands and arms, talk or hear; and taste or smell
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Must be able to work in a fast-paced and somewhat stressful environment with the ability to work under pressure
• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Must be flexible on shifts and days off, work varied shifts to include weekends and/or holidays, work hours will vary

Disclaimer:

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)

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