Job Description

Company Synopsis

International Shoppes is a duty free and specialty retailer that has operated airport retail and duty free facilities since 1951. Our Company is all about delivering the best service and product assortment to the traveling public.

We are currently located in New York's JFK International Airport; Terminals 1 and 5, Boston's Logan International Airport; Terminals A, B, C and E; Washington DC's Dulles International Airport; Terminal B, Baltimore's International Thurgood Marshall Airport; Concourse A-B, Connecticut's Bradley International Airport; Main Terminal, and in the fall of 2019 we have proudly opened our doors in Houston's George Bush Intercontinental Airport; Terminal D. Our Corporate office and warehouse is located in Valley Stream, NY.

Summary:

Supervisors are responsible for the complete operation of designated areas.  Work with Terminal/Department management and associates to drive sales and ensure high levels of customer service.

Responsibilities:

• Manage the store in the absence of management, demonstrating outside sales and customer service skills.
• Supervise sales associates in generating sales, store housekeeping, loss prevention, merchandising, pricing, cash register operations (POS).
• Adhere to U.S. Customs regulations and all company policies and procedures.
• Ensuring client concerns are solved professionally
• Administer coaching & counseling, corrective actions, and proper documentation to associates when needed.
• Act as role models of professionalism, ethical behavior and effective decision making at all time.
• Delegating tasks and following-up to ensure task completion.
• Observing and providing feedback of Associate performance.
• Motivating associate to perform at a high level
• Training employees to interact with clients in a professional manner

Education & Experience:

• Minimum of three (3) years of retail experience
• Minimum of one (1) year of supervisor/manger experience.
• Minimum of one (1) year of previous customer service or selling experience
• Ability to work in fast-paced environment
• Excellent Interpersonal Skills (examples are: active listening, verbal communication, assertiveness)
• Bi-lingual skills a plus (Arabic, Spanish, Chinese, French, Italian, Korean, Japanese, Russian, Portuguese, Turkish)

Requirements:

• Must present professional appearance while interacting with clients
• Must be team oriented
• Must participate in semi-annual inventory
• Must pass airport security background

Physical Requirements:

• Must be able to lift up to 25lbs
• Must be able to stand and/or walk for eight hours per shift
• Must be able to bend, kneel, and stoop.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employees for this job.  Duties, responsibilities and activities may change at any time with or without notice

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