📍 Amherst/Williamsville, NY
🕒 Full-time | In-office with future Work-from-Home option
Capital Management Services, LP (CMS) is a compliance-focused , well-respected call center headquartered in Amherst, NY. We specialize in 1st party collections and reminder calls on behalf of a well-known national bank - working exclusively with current customers who are 2-90 days behind on their credit card payments. There is no cold calling or old debt involved.
We're expanding and looking for professional, tech-savvy, and customer service-oriented team members to join us. Ideal candidates will be comfortable making outbound calls, navigating technology tools efficiently, and offering account solutions with empathy and professionalism.
$17.00/hr starting pay
Guaranteed increases in your first year (minimum $18/hr within 12 months)
$150 bonus after 60 days
No weekend shifts
Start Date: December 1, 2025
Training:
3 weeks | Monday - Friday | 9:00 AM - 5:00 PM
On-the-Job Training:
3 weeks | Monday - Friday | 1:00 PM - 10:00 PM
Regular Schedule (Post Training):
Monday - Friday | 2:00 PM - 11:00 PM
No weekends required
Call current customers to remind them of recently missed payments
Assist customers in understanding options to resolve their past-due balances
Utilize technology systems for account updates and documentation
Handle both outbound and inbound calls professionally
Promote a positive customer experience and represent the bank's offerings
Excellent verbal communication and active listening skills
Strong customer service experience (retail, hospitality, or call center)
1st party collections, financial services, or debt resolution experience preferred
Comfortable using computer systems and entering data accurately
Typing proficiency
Bilingual/multilingual skills are a plus
Must be able to work in-office in Amherst, NY (14221)
Health, Dental, and Vision insurance
401(k) with company match
Paid Time Off (PTO)
On-the-job training & career development
Work-from-home opportunities
Employee referral bonuses
Advancement opportunities
Join CMS and help make a difference - one customer at a time .
#ZR
We conduct a 7 year background check and drug screen for all potential hires.
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