Job Title: Call Center Partnership Manager
Location: Onsite (Chandler & Deer Valley)
Salary: $60-$65K
Position Summary:
The Call Center Manager is responsible for overseeing the daily operations of the outbound sales team, focused on achieving sales targets while fostering a motivated and well-equipped team environment. This position necessitates a solid foundation in international call center operations, data analysis, and team management. Key responsibilities include analyzing performance metrics, generating reports, and implementing strategies to enhance sales processes. Candidates should possess a minimum of five years of experience in call center management, with a specific emphasis on the pharmaceutical industry. Strong data analysis skills are essential for effective decision-making and strategic planning in this role.
Key Responsibilities:
- Manage and lead a team of at least 60 outbound sales representatives, providing coaching, training, and support to enhance their performance.
- Develop and implement effective sales strategies to achieve and exceed monthly and quarterly sales targets.
- Analyze sales data and performance metrics using MSI reports to identify trends, areas for improvement, and opportunities for growth.
- Create and maintain a positive, motivating work environment that fosters teamwork and encourages employee engagement.
- Monitor call center operations to ensure compliance with company policies and procedures, as well as industry regulations.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Collaborate with other departments, such as marketing and customer service, to ensure alignment on sales initiatives and customer satisfaction.
- Prepare and present reports on sales performance, team productivity, and operational efficiency to senior management.
- Travel as required to meet with team members, attend training sessions, or participate in industry events.
Qualifications:
- Bachelor’s degree in business administration, Marketing, or a related field.
- Minimum of 5 years of experience in call center management, specifically in outbound sales.
- Proven experience in an international call center environment, with a strong understanding of diverse markets and customer behaviors.
- Proficient in data analysis and reporting, with experience using MSI reports or similar tools.
- Strong leadership skills with the ability to motivate and manage a diverse team effectively.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Ability to work under pressure and adapt to changing priorities and demands.
- Willingness to travel as required for team management and training purposes.
What We Offer:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment.
If you are a results-driven leader with a passion for sales and team management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience.
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