Job Description

Consumer Operations Intern at Santander Holdings USA Inc summary:

The Consumer Operations Intern at Santander will gain hands-on experience supporting back-office functions, including process documentation, vendor management, and payment transactions. This internship offers exposure to financial systems and strategic projects within a leading global financial institution, emphasizing professional development and collaboration. Candidates should be undergraduate students with analytical skills and an interest in business administration, finance, or operations.

Consumer Operations Intern

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

What you will gain

Our Summer Internship Program, beginning in June 2026, provides immersive training and introduction to Santander.You will be combining this training with practical experience on both technical and interpersonal skills, helping your development during the internship.

The 2026 Santander Summer Internship Program is for undergraduate students who have an expected graduation date between December 2026 and May/June 2027.

Santander US is a nationwide business with locations across the country. This position is located in Quincy, MA.

• The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Salary: Undergraduate-$52,000/year

Before applying, please keep in mind that our internship program does not offer any relocation assistance.

What we offer you

You will be given exposure to the innerworkings of one largest financial institutions in the world. Working with best-in-class teams and contributing to projects that drive innovation across the organization. As part of the internship program, you will participate in structured professional development opportunities, create connections with peers and meet leaders across Santander.

As a Consumer Operations intern, you will come out of this experience with an understanding of Backoffice support functions and the integral part played in the overall business. You will gain direct knowledge of real time payments and cross-border payment transactions. and could include exposure to control environments and process documentation.

Responsibilities of the Consumer Ops internship role may include but are not limited to:

• Assists Business Analysts in documenting current business procedures and processes
• Assists in the creation of documentation and definitions for technical systems, processes, business rules and data
• Researching new technologies and components
• Ensure Application information is correct and updated as required
• Creating PowerPoints regarding our business case
• Special Project work related to strategic initiatives within the bank – could be related to Channel applications, Loan Systems, Mobile / Online Banking, CRM, Operations
• Monthly Vendor Management meetings and SLA reporting

What we are looking for

• An undergraduate student with an expected graduation date between either December 2026 or May/June 2027.
• Area of Study: Business Administration, Finance, Economics, Operations Management, Business Analytics
• Cumulative GPA is 3.0 or above.
• Demonstrates intellectual curiosity and courage.
• Strong English communication skills both written and spoken required.
• Analytical thinkers with a strong attention to detail.
• Organized and able to manage time and multiple tasks efficiently.
• Ability to work independently on special projects.
• Ability to effectively contribute to a team environment.

It would be nice to have

• Coursework in or exposure to accounting, finance, economics, or business. (Preferred)
• Experience in Microsoft Office products. (Preferred)
• Experience with Appian and other low code tools . (Preferred)

What Else You Need To Know :

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next :

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.

Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp

Other Locations: Massachusetts-Quincy

Organization: Santander Bank N.A.

Keywords:

Consumer Operations Internship, Backoffice Support, Financial Services Internship, Process Documentation, Vendor Management, Payment Transactions, Business Analysis, Santander Internship, Financial Operations, Professional Development

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