Job Description

Overview

Join to apply for the Account Retention Specialist - Hattiesburg role at Brown Bottling Group .

What You'll Do

• Serve as the primary contact for existing clients to ensure satisfaction and retention
• Proactively engage with accounts to identify concerns, solve issues, and reinforce value
• Monitor customer activity and usage trends to detect potential churn risks
• Collaborate with sales, support, and product teams to address client needs
• Recommend tailored solutions and promotions to maintain long-term relationships
• Document client feedback and share insights to improve services and processes

What You Bring

• Proven experience in customer success, retention, account management, or related role
• Strong communication, negotiation, and interpersonal skills
• Problem-solving mindset with a customer-first attitude
• Ability to manage multiple accounts and meet retention goals
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus
• Bachelors degree or equivalent experience preferred

Why You'll Love Working Here

• Health, dental, and vision benefits
• Growth and development opportunities
• Supportive team culture focused on collaboration and success

Ready to make a difference? Apply now and help us build lasting partnerships with every customer.

Requirements

• Valid drivers license and approved driving record.
• Strong verbal and written communication skills.
• Proven experience in customer retention, account management, customer service or related role.
• Strong organizational and time-management skills
• Proficiency with CR software and customer support tools
• Bachelors degree in business, Marketing, communications, or related field a plus.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Food and Beverage Services

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