Customer Service / Call Center Representative Job at Patio Enclosures Inc, Macedonia, OH

SGJNZitKalBoNmxFaXVGYzdZdjRFRlVwZXc9PQ==
  • Patio Enclosures Inc
  • Macedonia, OH

Job Description

Customer Service / Call Center Representative

Join to apply for the Customer Service / Call Center Representative role at Patio Enclosures by Great Day Improvements.

Base pay range

$17.00/hr - $18.00/hr

Overview

Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Customer Experience Professional to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our portfolio of home improvement products and brands.

We are looking for a customer?focused, driven individual who thrives in a fast?paced, performance?oriented environment and is capable of achieving both sales and service goals. This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.

What We Offer


  • Competitive base pay plus performance?based incentives
  • Comprehensive paid training to build product and sales expertise
  • Opportunities for career growth within the Great Day Improvements family of brands
  • A supportive, collaborative work culture that values customer experience and performance


Schedule

Flexible shifts may include evenings and weekends in addition to a traditional 8:30am?5pm schedule.

Pay Range
  • $17.00 - $18.00 per hour, pending shift


Responsibilities
  • Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
  • Promote any and all of our products and services, identifying opportunities for upselling and cross?selling where appropriate.
  • Achieve individual sales and customer experience performance targets, contributing to overall team success.
  • Accurately update and maintain customer records within our CRM platforms to ensure timely follow?up and documentation.
  • Assist with customer concerns, using effective problem?solving techniques and escalating when necessary.
  • Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
  • Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
  • Work flexible shifts, including evenings and weekends, based on business needs.


Qualifications
  • 12 years of call center or customer service experience, preferably in the home improvement or related industry.
  • Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
  • Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
  • Comfortable working toward sales goals in a performance?driven environment.
  • Good organizational skills, with the ability to multi?task and manage time effectively.
  • Dependable and punctual, with a strong commitment to delivering an excellent customer experience.


Paid Training Equipment Supplied
  • Must have high?speed internet connection.
  • Must be self?disciplined to stay on task.
  • Must have ability to speak with customers without any major background noise or distractions while on the phone.



Additional Requirement

Must be willing and able to train and work at our Twinsburg, OH Corporate office when deemed necessary (hybrid).

Equal Employment Opportunity

GDI is an Equal Employment Opportunity Employer.

#J-18808-Ljbffr

Job Tags

Hourly pay, Work at office, Flexible hours, Shift work, Afternoon shift,

Similar Jobs

Russell Tobin

French Translator Job at Russell Tobin

Turn your passion for language into Impact. Join RUSSELL TOBIN Job Title: Speech and Language Annotator Location: Boston, MA 02210 Pay Rate: $18/hr to $19/hr. Duration: 10 months (with possible extension)________________________________________ About the...

MRCC

Millwright Apprentice Job at MRCC

Job Description Job Description At the Wayland Millwright and Carpenter training center we are currently seeking entry level apprentices into our 4 year program. Get paid while you learn when working on the job site. NO TUITION. Rapid advance within 4 years to become...

Ishitani Travel Agency

Remote Travel Agent Job at Ishitani Travel Agency

 ...following countries to be considered for this role: United States Antigua and Barbuda Argentina Aruba Australia Bahamas Barbados Belize Bermuda Bolivia Cayman Islands Chile Colombia Costa Rica Dominican Republic Ecuador... 

Waterstone Counseling Center LLC

Part-Time Therapist (LMSW or LPC-A) - Supervision Provided Job at Waterstone Counseling Center LLC

 ...Job Description Job Description Part-Time Therapist (LMSW or LPC-A) Supervision Provided Location: Madison, CT (In-Person) and New London, CT (In-person) Job Type: Part-Time (Tues, Thurs and Friday 9:00 AM 5:00 PM; days are negotiable, additional hours... 

Hansen & Adkins Auto Transport

CDL A Regional Auto Hauler Driver in Princeton, IN Job at Hansen & Adkins Auto Transport

Hansen & Adkins is hiring a CDL A Regional Auto Hauler Company Driver in Princeton, IN to join our team and make deliveries within the following service...  ...using points earned!* Because we know a good experience at a fuel stop is invaluable, we take great pride in...