Job Description

Company Description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

What Is In It For You:

• Competitive salary and flexible benefit plans
• Opportunity for commissions
• Employee rates at Luxe Accor properties in North and Central America
• Learning programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives

Job Description

Summary of Responsibilities:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

• Responsible for establishing all sales quotas, calls, referrals and revenue objectives as outlined in the budget and quarterly action plans for sales managers.
• Leads the development and execution of strategies, tactics and actions plans and ensures individual booking goals are met for all members on the team.
• Administers bonus and incentive programs.
• Maintains open communication with national sales and corporate sales office colleagues.
• Prepares weekly, monthly, quarterly and annual reports as required and analyzes external reports and resources to establish hotel’s market position (EG: STR report, competitive shopping report, etc.)
• Identifies opportunities to increase on-going and additional revenue streams and creates value by challenging existing processes, encouraging innovation and driving necessary change.
• Prepares and administers hotel’s budget and marketing plan to achieve total hotel revenue goals.
• Provides customer intelligence and evaluation of market & economic trends and adapts sales strategy to meet/exceed customer expectations, generates increased revenue and ensures competitive position in our marketplace. Communicates changes and potential revenue opportunities to leadership team.
• Ensures follow-up and actions plans to enhance guest satisfaction, EES & RevPAR
• Demonstrates leadership in Revenue Management, ensuring revenues/yields are achieved
• Coaches leaders of revenue-generating departments in developing effective revenue strategies and setting aggressive goals that will drive financial performance.
• “Hires the Best” for the property-based Sales and Marketing leadership team and provides on-going coaching, training and action plans to promote development of Managers and their direct reports.
• Supports team in managing wages and controllable expenses, such as advertising, promotions, travel expenses, operating supplies, etc.
• Identifies, develops and leads digital marketing plan with support of manager and agency to maximize return.
• Develops and leads Public Relations activities to ensure maximum results from combined sales and public relations activities and to co-ordinate activities and campaigns.
• Develops strong partnerships with local and external organizations to further brand/product awareness and advises brand and regional teams of brand growth opportunities.
• Takes an active role in regional tourism organizations and participates in sales activities both on and off-property.
• Other duties as assigned

Qualifications

Qualifications

• Five years hotel sales experience at a senior level required. Previous experience as DOSM an asset.
• Bachelors degree and/or Hotel Management degree an asset
• Demonstrated knowledge and experience in advertising and promotional activities.
• Exceptional communication and interpersonal skills and strengths in innovation, energy, and results-orientation.
• Strong Leadership skills and experience coaching and directing teams
• Creative, effective and passionate individual with a high level of professionalism and human relations abilities.
• Computer literacy in Microsoft programs, Opera, S&C/SFA experience and administration skills.
• Must possess a basic understanding of hotel accounting procedures.

Additional Information

Physical Aspects of Position (include but are not limited to):

• Constant walking and standing during shift
• May occasionally exert up to 25 pounds lift, carry, push, or pull objects

Visa Requirements: Must have proof of valid U.S. work authorization.

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

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