IT Service Desk Ticket System Administrator Job at Integral Federal, Inc., Brunswick, GA

R0xjWitaZk5nNjVKaXU1ZDRvbjRGMVF2ZXc9PQ==
  • Integral Federal, Inc.
  • Brunswick, GA

Job Description

IT Service Desk Ticketing System Administrator (Onsite: Glynco, GA. - REF1882B)

The IT Service Desk Ticket System Administrator supports client desktops, laptops, thin client machines, and peripherals (including monitors, standalone printers, docking stations, headsets, mice, keyboards, and webcams) to provide the full range of Information Technology (IT) Delivery and Operations Support Services (DOSS) required to support FLETCs mission.

Responsibilities


  • Install, upgrade, and troubleshoot all hardware and software for the installed customer base.
  • Provide on-site and remote technical support to users.
  • Fully document support tickets on reported issues.
  • Assist customers through the installation of applications and computer peripherals, including classroom technologies based on the FLETC standard classroom configuration.
  • Guide users with simple, step-by-step instructions.
  • Conduct troubleshooting when required.
  • Test alternative pathways to resolve an issue.
  • Maintain inventory control and asset management for all IT Assets.
  • Create dashboards for executive reporting.
  • Quick response to IT incidents affecting training, including classroom technologies based on the FLETC standard classroom configuration.
  • Proactive monitoring of classroom technology, including periodic testing of equipment.
  • Provide a Training Response Unit (TRU) physically located in a classroom building at Glynco TDP to provide a quick response to IT issues affecting the training mission and perform proactive classroom technology checks.


Required Qualifications
  • Certified in the administration and management of the FLETC IT Service Desk system, or have equivalent creditable and verifiable experience.
  • Extensive design and administrator experience with databases, designing data schemas and structures that maintain clear referential integrity.
  • Extensive experience with Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager.
  • Public Trust clearance.


Company Overview

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward?leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

Benefits
  • Medical, Dental & Vision Insurance
  • Flexible Spending Accounts
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • Paid Time Off & HolidaysEarned Bonuses & Awards
  • Professional Training Reimbursement
  • Paid Parking
  • Employee Assistance Program



SENIORITY LEVEL

Entry level

EMPLOYMENT TYPE

Full-time

JOB FUNCTION

Information Technology

Referrals increase your chances of interviewing at Integral Federal, Inc. by 2x

Get notified about new Information Technology System Administrator jobs in Brunswick, GA .

Equal Opportunity Employer/Protected Veteran/Disability

#J-18808-Ljbffr

Job Tags

Full time, Temporary work, Remote work, Flexible hours,

Similar Jobs

The Motion Agency

Client Services - Account Executive (Marketing/Advertising/Creative Agency) Job at The Motion Agency

 ...Company Description Motion is an integrated marketing agency with a broad range of clients and services. We're independently owned...  ...Executive will work closely with the client, account team, and creative team to support and coordinate projects ranging from brand... 

L.A. Care Health Plan

Customer Solution Center Service Representative III Job at L.A. Care Health Plan

 ...Customer Solution Center Service Representative III Job Category: Customer Service Department: Customer Solution Call Center Location: Los Angeles, CA, US, 90017 Position Type: Full Time Requisition ID: 12482 Salary Range: $55,245.00 (Min.) - $69,045... 

The Facilities Group

SNA (Orange County) Cabin Cleaner Job at The Facilities Group

 ...Responsibilities: Perform tasks as assigned by the Lead/Supervisor and outlined in the scope of work. Remove all trash from aircraft. Clean and restock all lavatories. Clean galley, all seats, seat back pockets, tray tables, and replace soiled magazines.... 

LanceSoft

Travel Progressive Care Unit Registered Nurse Job at LanceSoft

 ...Job Description LanceSoft is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Murfreesboro, Tennessee. Job...  ...Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.... 

C&C Power, Inc.

Technical Marketing Manager Job at C&C Power, Inc.

 ...Job Description Job Description We are seeking a technically inclined Marketing Manager to lead and execute marketing initiatives with...  ...coordinate and manage specialized outsourced functions such as SEO, PPC, website design, video production, and creation of marketing...