Job Description

 

The Receptionist for the Healing Arts Department provides a warm and welcoming environment, while creating positive first impressions for guests. She/He also performs administrative tasks and dispensary side work of daily operations. 

SCHEDULE REQUIREMENTS 

Must be available for Weekend and Evening Shifts 

 

ACCOUNTABILITIES 

- Check in guests for services, as well as changing and cancelling appointments

-Responsible for opening and closing the department each day according to standard operating procedure 

-Assist with Linen room maintenance and dispensary duties, ensuring product availability for all services. 

-Respond to to therapist's needs for facility and product written requests

-Work Side-By-Side with therapists to assure smooth flow of appointments and guest satisfaction

-Develop and maintain in-depth knowledge of each modality and an ability to describe them to guests 

-Maintain a clean, safe, full y stocked, and well organized work area

-Clearly communicate all necessary information with guests, coworkers, supervisors, and therapists' all occurrences involving staff or guests in the department or campus that require attention 

-Builds effective relationships with customers, identifies customer expectations, tries to see issues for their point of view, offers practical solutions to problems

-Other duties as assigned 

 

COMPETENCIES

-Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment

-Possesses strong core ethics, integrity, and values consistent with Kripalu's Organizational principles 

-Defaults to a collaborative style with colleagues

-Builds and maintains effective relationships, identifies internal and external customer expectations, sees issues from their point of view 

-Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed 

-Actively cultivate a sense of fun, joy and optimism in yourself, your team, and with your peers

-Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in area of expertise

-Embraces experiences as learning opportunities 

-Accepts responsibility for personal and professional development and growth 

-Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity 

MINIMAL QUALIFICATIONS

-1-3 years customer service or related experience

-Associates degree OR equivalent experience including training in Microsoft programs 

-Basic math and money/POS skills 

-Ability to work independently while being a team player 

-Prior experience with ResortSuite software a plus

ESSENTIAL PHYSICAL REQUIREMENTS

-Prolonged periods (at least two consecutive hours) of standing/walking around the department
-Frequent use of computers and handheld electronic equipment.
-Reaching, including above eye level, crouching, kneeling, stooping 
-This position requires lifting, standing, reaching with arms and hands, stooping, kneeling, and crouching. 
-Lifting and moving items weighing up to 35 lbs.

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