Job Description

Interstate Retail Store Parts & Delivery Specialist

Concentric is the first national industrial power services organization delivering forklift and critical power and maintenance solutions that ensure uninterrupted, sustainable facility power. The company's signature solutions, GuaranteedPOWER, PerpetualPOWER and PowerHIVE are industry firsts, improving reliability, sustainability and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.

The Interstate Retail Store Parts & Delivery Specialist plays a key role in ensuring exceptional customer service and operational efficiency within the battery retail environment. This position is responsible for engaging with customers to provide accurate information about products and services, addressing inquiries, and resolving concerns in a courteous and timely manner. The Retail Store Parts & Delivery Specialist reports to the Store Manager and does not have direct reports.

Key Job Responsibilities:

• Reliable attendance and punctuality.
• Follow all safety guidelines, complete safety training, and utilize Personal Protective Equipment (PPE).
• Greets and assists customers by telephone or in store to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints in a professional manner.
• Maintains invoicing sales, accepting payment, and processing credit cards while securing accurate transactions.
• Processes exchanges, returns, warranties, and core transactions in accordance with company policy.
• Installs vehicle batteries in accordance with diagrams, sketches, operation manuals, and manufacturer's specifications, and performs other in-store services for customers.
• Delivers local commercial account orders (batteries, accessories, etc.) as needed, following all state traffic laws.
• Ensures all inventory counts, stock adjustments, and store-to-store transfers are processed in a timely manner.
• Performs daily operational tasks, keeping retail space and battery charging stations clean and organized.
• Enters inventory data into computer using various data entry devices and keeps data organized so that it is easily accessible at any time.
• Recommends improvements in product placement, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Maintain a clean store and professional appearance.
• Performs work on weekends and evenings, including store opening/closing duties as needed to meet applicable deadlines.
• Follow security procedures when entering and exiting the building for the safety of themselves and others.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects performance in areas such as daily sales, customer satisfaction, and issue resolution.
• Management observation regarding attitude, diligence, team contributions, and willingness and ability to learn new skills and information. Other key metrics prescribed by supervisor, resulting in positive customer and Company impact.
• Other key performance indicators as assigned.

Benefits:

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:

• You will accrue one (1) hour of paid sick leave (coded as Paid Time Off PTO) for every 40 hours worked that can be used after sixty (60) days of employment.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Requirements:

• High School diploma or GED required.
• Must pass a background check and drug screen and have a valid state driver's license.
• Must be 18 years of age or older.
• Driving record that meets the company mandated driving eligibility requirements.
• 3+ years of driving experience.
• 1+ year of retail customer service experience, preferably in automotive parts.
• Proficiency in Microsoft Office Suite, Salesforce, or Counterpoint preferred.
• Ability to adapt to a fast-changing environment.
• Strong communication, problem solving, and analytical skills.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Capable of organizing his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Able to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Must have attention to detail with an eye for accuracy.
• Ability to work a variety of shifts.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in a retail store, with co-workers working side-by-side, interacting with customers, driving to and from customer locations. The noise level in the work environment is moderate.

The Concentric Company is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), gender identity or expression, parental status, national origin, age, disability, genetic information (including family medical history), veteran or military service, or any other legally protected status.

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