Job Description

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Marketing Cloud Consultant. Projects Provide support to the commercial and functional teams in assigned accounts when functional knowledge of the solution is required: solution design, estimation, and assumptions. Support the PM/DM in functional leadership of the project, contributing in-depth knowledge of the marketing and martech platform to identify the best solution to meet the project’s business demands. Identify and report risks related to the functional management of project/client profitability. Ensure the proper progress of the project in terms of Scope, Timeline, and Costs, notifying and anticipating any potential deviations to the PM/DM. Ensure the achievement of the functional and business objectives of the project. Ensure compliance with software quality standards as agreed with Omega's methodology. Oversee effort estimations made by the functional consulting team and provide support during the testing phase of a project. Ensure the final delivery of the project’s functional documentation. Solutions Provide effort estimations for marketing and martech projects. Collaborate with the PM/DM in client project demos. Identify potential opportunities, from a functional and business perspective, for Up & Cross Selling. Identify possible methodological improvements for the functional consulting team. Work as a team with technology vendors when required by the project. Evaluate and recommend products and systems that contribute to technological innovation. Team and Training Collaborate in Omega's community of practice by sharing functional and business knowledge. Contribute to Omega’s community of practice by providing thought leadership, training, and mentoring to other team members to develop functional and consulting capabilities. Participate in the development and training of the functional consulting team, advising them to improve their skills. Mandatory Skills Proven experience in creating marketing campaigns with Salesforce Marketing Cloud. At least 4 years of experience in implementing Salesforce Marketing Cloud projects Ability to provide support for communication campaigns, as well as manage communication plans and strategy. Ability to stay up to date with marketing trends and innovation. Strong functional knowledge of the platform, time management and organizational skills, methodologies, English proficiency, and conflict and priority management. Knowledge with Ampscript is a plus. Previous experience in database management, preferably in a similar role. Knowledge with the automation software and relevant performance evaluation. Experience with CRM platforms (Salesforce). Knowledge to manage marketing projects. Native level of French is mandatory. What do We offer Permanent contract. Flexible Schedule. We make it easy. Balance your professional and personal life. Trainings & Certifications. Improve your skills and get the official certificate from our main partners. Home Office. Flexible retribution (public transport ticket, Ticket restaurant, …). Health insurance. OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. #J-18808-Ljbffr Jobleads-US

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