Participates in requirements gathering and design workshops to understand applications functionality and support requirements for the team. Level 2 and 3 Salesforce support, interacting with business and other teams. Tool/technical assessment for releases. Feasibility analysis. Support technical architecture of the solution. Defines mapping specifications for integrating Salesforce with other enterprise applications. Application support, incident analysis, and problem reduction. Lead and mentor the Salesforce support team onsite and offshore. Qualifications Bachelor's degree in Computer Science or equivalent. 4+ years of experience in Salesforce.com project implementation and experience in enterprise-level projects and regional rollout. Full life cycle implementation and support, hands-on technical knowledge, and architecture solutions required. Salesforce.com certifications and good knowledge of the Salesforce.com platform (i.e. Visualforce, Apex, Salesforce Lightning, Integration, etc.). Experience migrating from Classic to FSC and Lightning. Able to work well in a cross-functional environment, effective communication with business users in understanding requirements and providing solutions; provide overall Salesforce architecture guidance to align with enterprise architecture. Lead Salesforce Support for multiple Business Units managing the support team onsite and offshore and actively interacting with Product and Business Partners. Excellent customer service and eager to help and learn leading-edge technologies (SF and other supporting services and components). Good communication skills; written and verbal. Equal Opportunity Employer AI TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability, and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination, and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status, or any other protected status. AI TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements, or related matters. Nor will AI TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract. #J-18808-Ljbffr AI Technologies LLC.
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