Job Description

Job Description

Job Description

EMT International, a leading provider of digital finishing solutions, is seeking a Service Technician with a combination of customer service, technical expertise, and problem-solving skills. In this position, you will be responsible for delivering exceptional service and support to customers by installing, troubleshooting, repairing, and maintaining machinery and equipment both on-site and in the field at customer facilities.

Service Technician Responsibilities: 

• Field Service and Support:
  • Install, troubleshoot, and repair machines and equipment at customer facilities.
  • Conduct equipment inspections, calibrations, and preventative maintenance to ensure optimal performance.
  • Provide technical training to customers on proper equipment usage and maintenance.
• Remote Customer Support:
  • Assist customers via phone, email, and remote computer access to diagnose and resolve technical issues.
  • Document and communicate solutions to recurring problems to improve overall product reliability.
• In-House Responsibilities:
  • Support the assembly and testing of machines before shipment to customers as needed
  • Collaborate with the engineering and production teams to address design or manufacturing issues.
• Documentation:
  • Maintain detailed records of repairs, parts used, and service history.
  • Complete service reports and ensure proper documentation for billing and warranties.
  • Marking up redlines and providing documentation after completion of project

Service Technician Qualifications: 

• Willingness to travel extensively (up to 80% of the time) domestically often on short notice; international travel available.
• Proven experience in equipment installation, maintenance, or a related technical field.
• Strong mechanical, electrical, and troubleshooting skills.
• Proficiency in reading and interpreting technical drawings, schematics, and manuals.
• Excellent communication and customer service skills.
• Applicants must be authorized to work in the United States without sponsorship. 

About EMT International

EMT International is a growing manufacturing company that designs and builds finishing solutions for the printing and packaging industries. From our Wisconsin headquarters to customers around the world, we’re known for a culture built on teamwork, accountability, and pride in our work.

At EMT, you’ll work with people who value clear communication and sharing knowledge. We support career growth through training and tuition reimbursement, offer flexible schedules and paid time off, and provide strong benefits to help you take care of yourself and your family. It’s a place where your work matters, your ideas are heard, and you can build a future you’re proud of.

Why Work at EMT?

Together, We Are Better

We believe the best ideas come from people working together.

• Open communication and honest feedback
• A culture that values collaboration and shared knowledge
• Transparency and respect across teams
• Opportunities to learn from each other and grow

Grow Your Career

We want EMT to be a place you can stay and build something meaningful.

• Tuition reimbursement and ongoing training
• Career development and internal growth opportunities

Balance Your Life

We know life doesn’t stop when you clock in.

• 10 paid holidays
• Paid vacation
• Flexible work schedules

Support Your Well-Being

Your health, safety, and peace of mind matter.

• Clean, safe working environment
• Health, dental, vision, and life insurance
• Short- and long-term disability
• 401(k) with company match
• Employee Assistance Program (EAP)
• Wellness incentive program

Have Fun. Give Back.

We take pride in what we build and who we build it with.

• Company outings like baseball games and golf events
• Anniversaries, retirements, service awards, and new-hire welcomes
• Community fundraisers, charitable events, and volunteer opportunities

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