Job Description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusigns Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

In this role, you would be part of the Product-Led Growth UX Design Team. You would focus on researching a range of growth related problems requiring you to use a mix of research methodologies while partnering closely with a large, cross functional team. We are seeking a researcher who is passionate about being customer-centric, skilled in communicating crisp research findings, and skilled in driving impact within a team and across an organization. This individual would have a keen interest in advocating for customer research, education, and best practices.

The right candidate will be equally skilled in facilitating thoughtful conversations with both internal stakeholders, customers, and research participants. Transforming those conversations and ambiguous problems into detailed research plans and actionable insights should be your focus. Additionally, you should be able to speak in detail about user experience concepts and be able to explain the why behind your recommendations.

The scope of this work will require the applicant to be proficient in usability testing, cross-functional collaboration, and effective workshop facilitation. This is a role that will involve high visibility projects and require the researcher to work cross-functionally across different products and product areas.

This position is an individual contributor role reporting to the Director, PLG UX Design.

Responsibility

• Lead and deliver complex UX research projects on time and to the highest quality, while coaching less experienced team members in their work, including developing their data analysis and insights skills

• Drive UX research strategy and direction across multiple cross-functional teams and stakeholders, ensuring alignment with product strategies

• Optimize resources and foster collaboration across multiple projects and teams to achieve product goals efficiently

• Communicate complex ideas and research findings clearly and effectively to diverse audiences, including cross-functional teams and stakeholders

• Build strong internal networks to improve organizational navigation and enhance the speed and quality of UX research solutions

• Innovate and problem-solve when faced with complex, large-scale projects, continuously iterating and improving research deliverables and approaches

• Address challenges, effectively escalating issues when appropriate

• Develop personal skills continuously by taking on stretch assignments and multitasking to support teams as needed

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Minimum of 8 years related experience with a Bachelors degree or 6 years related experience with a Masters degree
• 6+ years of experience researching consumer, enterprise and/or mobile user experiences

Preferred

• Masters degree or above in a research-related field
• Experience conducting generative and evaluative research across multiple projects
• Experience telling effective, persuasive stories with both qualitative and quantitative data and assessing their impact
• Experience triangulating from multiple data sources to build narratives and effective presentations
• Experience presenting insights tailored to a particular audience
• An online portfolio or work samples

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $140,000.00 - $225,075.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $133,800.00 - $197,750.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do whats right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, youll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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