TICKET WRITERS - SPORTS BOOK Job at Hard Rock International (USA), Inc., Bristol, Washington County, VA

SHJzUTlaN01ncTlFZ2UxUzRvbjdIRjBwZUE9PQ==
  • Hard Rock International (USA), Inc.
  • Bristol, Washington County, VA

Job Description

Job Description

Job Description

Overview

The Sportsbook Ticket Writer processes wagers for customers who are betting on the results of sporting events, and is responsible for efficient and timely transactions and outstanding guest service.

Responsibilities

  • Professionally engages with patrons to effectively resolve disputes and answer questions and enhance the guest experience.
  • Maintains and balances a till for use in issuing and redeeming tickets and vouchers, including following company void and cash handling procedures.
  • Communicates and promotes our wagering options and promotions to patrons.
  • Has a strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers.
  • Maintains a neat and well-stocked window for the next shift.
  • Adheres to all rules and regulations set forth by the Property and by the Virginia Lottery.
  • Consistently demonstrates values and behaviors consistent with the Hard Rock brand.
  • Understands sports wagering terminology/products, and manages customer expectations.
  • Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers
  • Must be able to stand or walk for long periods of time and work in a loud, smoking environment
  • Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends

Qualifications

  • 1+ years’ experience in Gaming and or Sportsbook related roles preferred
  • Strong background and in-depth knowledge of the gaming industry and betting process preferred
  • Customer Service experience required
  • Prior cash handling experience required
  • Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be at least twenty-one (21) years of age.

Currently located in or willing to relocate to Bristol, VA area

Job Tags

Relocation, Flexible hours, Shift work, Night shift,

Similar Jobs

Edikted

Senior Fashion Designer Job at Edikted

 ...We are seeking a highly experienced and visionary Senior Fashion Designer to join our team and play a pivotal role in shaping the creative direction of our fast-growing Gen-Z fashion brand. The Senior Designer is responsible for developing 4560 innovative, trend-forward... 

Honda Dev. and Mfg. of Am.,LLC

Stamping Die Senior Cost Estimator Job at Honda Dev. and Mfg. of Am.,LLC

 ...with Hondas, we want you to join our team to Bring the Future! Job Purpose Drive the development of accurate and timely cost estimates and quotations for equipment and tooling investments, supporting strategic decision-making and project success across Production... 

Carmeuse

HR Manager Job at Carmeuse

 ...regional employee and labor relations activities with reporting and coordination with departmental manager Works closely with the HR Team to ensure all policies, practices, procedures, and laws are adhered to by the regions employees and all initiatives are integrated... 

HDR

Substation Engineering Manager (Electrical Engineer) Job at HDR

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout...

Aveanna Healthcare

In Home Nursing RN - Feeding Tube/PICC Line Teenager (Overnights) Job at Aveanna Healthcare

 ...Join a Company That Puts People First! Registered Nurse RN Schedule: Sunday-Saturday 6:00pm-6:00am Location/Setting: Ludowici 31316 Age Range: Teenager Acuity: Feeding Tube/PICC Line We are one of the largest private duty nursing companies in the nation...