Job Description

Training Manager

DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a dynamic and motivated Training Manager to join our growing team. This role plays a critical part in driving performance by training call center agents and ensuring that our clients' products and services remain top-of-mind during every customer interaction.

The Training Manager is responsible for developing, implementing, and overseeing comprehensive training programs tailored to the needs of our workforce. This includes assessing business objectives, identifying training gaps, and creating solutions that enhance employee knowledge, performance, and engagement. The ideal candidate will lead various training initiatives, delivering targeted development programs, all with the goal of improving operational effectiveness and ensuring consistent, high-quality support across the organization.

Office requirement: This role will report to our Richardson, Texas office.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutionsall designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of marketsincluding mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Unitsempowering our sales partners to uncover new opportunities and maximize their potential.

Responsibilities

• Deliver and facilitate dynamic, engaging, and high-energy training sessions and meetings for both in-person and virtual audiences
• Oversee the design, development, organization, and execution of AT&T-related training content for partner audiences across the U.S. and internationally
• Lead, mentor, and support the hiring and development of call center training staff to ensure consistent performance and growth
• Manage and support all instructor-led training initiatives, including classroom workshops, computer-based training, webinars, Train-the-Trainer (T3) programs, and ongoing education
• Collaborate closely with content developers to ensure timely and effective creation and scheduling of training materials
• Ensure all training deliveryboth live and virtualis conducted in a personable, engaging, and professional manner that reflects the AT&T brand
• Create and maintain job aids, reference materials, and digital learning tools to support training effectiveness across all platforms
• Analyze audience feedback and performance trends to align training messages and strategies across programs

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