Job Description

FedEx is looking for a seasoned UX Researcher, with both a quantitative and qualitative skillset, who can independently lead research across complex products, turn insights into actionable strategies, and influence product direction through collaboration, storytelling, and customer advocacy. Strong strategic research skills, with the ability to connect user insights to long-term product and business strategy. About You We’re looking for a Senior UX Researcher to support the Shipping and Platform teams. Your mission is to optimize and grow the value of our digital services by exploring the challenges faced by our customers and shippers, and providing insights that lead to better solutions. As a UX researcher, you will proactively identify customer needs and pain points across the user journey. You’ll work closely with colleagues in Data, UX, Product, and Marketing to translate these insights into viable, feasible, and valuable solutions. You represent the voice of the customer, driving both explorative and evaluative research to help create coherent and meaningful user experiences. We’re looking for someone who thrives in a multidisciplinary environment and can take on a proactive leadership role; guiding product teams in evolving their customer-facing solutions. A critical eye, strong communication skills, and an affinity with complex products and ecosystems are essential. What You Like to Do Serve as the dedicated UX researcher for multiple product teams Lead research projects aimed at improving digital journeys and product experiences Proactively identify opportunities for follow-up research and improvements to existing flows Synthesize findings into actionable recommendations and compelling insights that drive user-centered development Collaborate closely with business stakeholders and cross-functional teams to map and prioritize opportunities that create value for both users and the business What You Bring to FedEx Global Digital Experience 10+ years of professional experience in user research, preferably in international and/or corporate environments Proficiency in analysing both qualitative and quantitative data, ensuring precision and actionable insights Strong strategic research skills , with the ability to connect user insights to long‑term product and business strategy Excellent organizational, project management, and stakeholder management skills A “can‑do” mentality: hands‑on, self‑starting, and comfortable working independently A solid research background with proven expertise in a range of user research methods and techniques Flexibility and adaptability in selecting and applying the right research tools and approaches Demonstrated experience working on complex products and digital ecosystems Strong attention to detail and a deep understanding of UX and design heuristics Comfort with navigating ambiguity, evolving requirements, and adjusting research plans as needed A track record of translating research findings into clear, actionable recommendations for diverse stakeholders Experience facilitating collaborative workshops, co‑creation sessions, and design sprints with stakeholders and multidisciplinary teams Excellent communication and storytelling skills to engage both technical and non‑technical audiences Fluency in English (both written and spoken) What we offer Flexible working hours A position in an international, dynamic working environment The opportunity to have your work seen and used by millions FedEx is an equal opportunity employer. We do not discriminate against any employee or job applicant because of race, religion, color, sexual orientation, gender, gender identity or expression, marital status, disability, national origin, genetics, or age. What happens after you apply We will review your application carefully and will give a meaningful response within two weeks. #J-18808-Ljbffr FedEx Group

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