Overview Join to apply for the Visual Interpreter PTE role at AIRA . Aira is a visual interpreting service and assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection. Our live, human-to-human professional assistance supports people who are blind or have low vision. A Visual Interpreter answers live video calls and provides real-time, on-demand visual information and assistance to Explorers (customers). All candidates will be treated fairly, without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, military or veteran status, gender identity and expression, or any other factors protected by law. Accessibility accommodations are available upon request. Responsibilities Clearly and accurately present on-demand visual information to blind and low vision customers. Consistently answer calls while scheduled and maintain a professional demeanor that supports the Aira mission. Engage with the team, contribute to organizational growth, and support other Visual Interpreters. Maintain strict data privacy standards and confidentiality; follow all Aira policies and procedures. Anticipate customer needs and provide exceptional experiences; apply constructive feedback to improve abilities. Adapt to changing priorities and various call scenarios; work effectively with all customers regardless of background. Develop and maintain positive working relationships with team members and Explorers; set high performance standards and take accountability for tasks. Operate within the Visual Interpreter Code of Professional Conduct. Requirements Minimum schedule: at least 20 hours per week availability; a minimum of 12 hours worked per week; availability in 4-hour blocks; weekend availability required. Private, quiet workspace; no background noise or distractions. Computer system meeting technical specifications (Windows 11 or macOS Ventura 13.0 or higher; no Chromebooks). Quad-core CPU, 8 GB RAM, 40 GB disk space minimum; camera; wired noise-canceling headset with microphone; minimum internet speed 50 Mbps. Fluent in English; 18 years of age or older; located in the United States (excludes certain states/locations listed by policy). Key Skills and Qualifications Enthusiastic, articulate communicator; mission-driven with problem-solving skills. Comfort with PCs, Macs, smartphones, applications, and online platforms; strong spatial awareness and descriptive language. Ability to conduct thorough information gathering and work under pressure; attention to detail. Preferred Qualifications Background in customer service, call center, or technical support. Experience with accessibility technology or working with people with disabilities (e.g., JAWS). bilingual in French or Spanish (spoken and written proficiency). Aira’s Values and Operating Principles We are powered by people; pursue excellence and accountability; embrace change and agility. Act with integrity, transparency, dignity and respect; champions of inclusion, diversity and accessibility. Agility, Focus, Diversity, Scalability, Fiscal Responsibility, Transparency, Corporate Social Responsibility. Benefits Base rate of $20 per hour for 4:00am–12:00pm PST; additional shifts: +$1 (12:00pm–8:00pm), +$2 (8:00pm–4:00am), +$3 (weekends 8:00pm Friday–4:00am Monday PST). $400 annual technology stipend; paid sick leave; paid training; 100% remote work. Supportive, integrated team environment with ongoing development opportunities. Accessibility Support Aira is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at humanresources@aira.io. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at AIRA. Get notified about new Interpreter jobs in Washington, DC. #J-18808-Ljbffr AIRA
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