Job Description

Job Opportunity At PG Forsta

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industriesa status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.

To work #bettertogether, we operate with a hybrid working mode in the United States (US). For those near a US hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home. Our current hub locations are in Chicago, IL, Boston, MA, and South Bend, IN.

The Advisor owns the day to day client improvement relationship and has a deep understanding of the healthcare landscape including industry trends and key challenges and priorities. Advisors partner with Press Ganey clients and work cross-functionally with internal team members to identify solutions to meet client challenges. Through alignment with our support teams, Advisors ensure that support processes are implemented timely and align with the client's PX strategy. Advisors will leverage analytics, best practices, client networking and industry programs to provide proactive insights in the support of client's decision making.

To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.

Duties and Responsibilities

• Provides day to day oversight of the client improvement strategy as well as oversee coordination of Press Ganey Support teams.
• Deeply understand the unique challenges of client stakeholders face, with an equal understanding of how PG solutions and insights align to and support decision making for priorities.
• Provide on-demand improvement support and proactive analytic insights to engage clients in PG's differentiating value and service. Align to thought leader and company focused initiatives.
• Collaborate with thought leadership, consulting, knowledge management, marketing, data science, and internal departments to create, adapt, and drive innovation in resources including analytics, tweetables, blogs, tool kits, case studies and other externally facing insights-at-scale that are customized specifically for the COE's key stakeholder.
• Aligns with Application Support Specialists to ensure that follow through is delivered in a timely manner and aligns with the overall client PX strategy.
• Collaborate with product, technology, delivery and thought leadership to identify market trends and future solutions.
• Coordinates regular cadence of client performance overview presentations in coordination with Managing Director.
• Support and lead industry programs, online communities, webinars and events, etc., aimed at networking like clients to support Press Ganey's value proposition.
• Support growth team in identifying client needs/opportunities for improvement and growth for clients in a specific PG region. Collaborate to identify and deliver best practice recommendations to provide value to the client and meet their specific needs.

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