The CoverMyMeds (CMM) Financial Planning & Analysis team is looking for a Director Operations, FP&A to support the Patient Support Center. This strategic finance leader will oversee a multi-million-dollar budget spanning multiple product lines, driving financial performance, operational efficiency and data-informed decision making. The role is instrumental in aligning financial strategy with enterprise goals, including advancing AI-driven automation to enhance patient support operations. This role leads a high-performing team, partners cross-functionally, and champions digital innovation to support the evolving needs of the Patient Support Center and the Finance Organization. You will play a key role in a matrixed environment, acting as a bridge between product finance and operations that ensures alignment between cost strategy and margin performance. Key Responsibilities: Lead the FP&A function, including monthly close, variance analysis, forecasting, and annual planning. Oversee financial management and operational oversight for the Patient Support Center, ensuring alignment with strategic goals. Build and refine reporting systems to monitor and control key costs. Provide strategic financial insights and recommendations to senior leaders that support business performance, growth and cost management. Lead, mentor, and develop a team of four analysts, fostering a culture of growth, empowerment, and continuous improvement. Design and implement KPI-driven dashboards and reporting tools to enable real-time, data-informed decision-making. Champion a digital mindset by identifying and implementing process improvements and automation opportunities. Lead strategic initiatives, including reporting for AI-driven programs that enhance patient support operations, business case development and system implementation. Collaborate with cross-functional stakeholders to align financial strategies with business objectives. Present financial results and forecasts to senior leadership, translating complex data into clear narratives. Assist with special projects, key initiatives and other adhoc tasks. Required Skills & Qualifications: Degree or equivalent, preferably within Finance or Accounting. 12+ years of professional experience and 4+ years of management experience. Proven ability to lead and develop high-performing teams. Expertise in cost management, labor planning and financial controls. Strong digital acumen with experience leveraging AI and emerging technologies to streamline financial processes. Extensive experience in communicating and partnering with senior executives. Strategic thinker with a problem-solving mindset and a focus on outcomes. Persistent, goal-oriented, and adaptable in a dynamic environment. Strong ability to influence and provide strategic recommendations to C-suite decision makers. Additional Skills: MBA/CPA desirable. SAP / SAC. Power BI. MS Excel and PowerPoint. What success looks like: You lead with curiosity, clarity and accountability. You build a trusted finance team that delivers not just numbers, but insights. You foster a culture of partnership, where finance is seen as a strategic advisor. You spot patterns, see around corners, and help the business act early, not just react. You influence cross-functional partners to stay aligned on shared goals for growth and margin improvement.
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