Job Description

Vaco Boston has partnered with our client to help find an entry-level Help Desk Support Specialist to join its team. This position is onsite in Boston, MA.

Responsibilities

• Provide on-site IT support for incoming requests via phone, walk-ins, and scheduled visits during business hours (MondayFriday).
• Troubleshoot and resolve diverse technical issues involving hardware, software, and peripherals; perform system installations and upgrades.
• Support key initiatives by migrating user data and settings to new devices.
• Manage the device lifecycle by imaging new systems and securely wiping old equipment for decommissioning and recycling.
• Assist with various technical tasks such as printer setup and repair, as well as basic network troubleshooting and support.

Requirements

• Familiarity with basic networking concepts, including IP configuration, Wi-Fi troubleshooting, and printer/network device setup.
• Proven ability to diagnose and resolve technical issues independently, with excellent problem-solving and communication skills.
• 1-2 years' related experience

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